Felt & Yarn ships the order worldwide within 7 working days.
For the shipment, FNY is collaborated with courier service companies like: FedEx, Skynet, Dpex, TNT and UPS.
The Company offer Air Cargo, Delivered Duty Paid (DDP) services and Sea Cargo.
Felt & Yarn has a shipping agent who will clear the merchandise from customs on behalf of the customers.
Due to the nature of products, packages are cleared right away without any issues.
Felt & Yarn is Registered Exporter (REX) Company so importers from Europe are not needed to pay custom clearance charges.
Felt & Yarn accepts the return of items within 15 days of receiving the package in the following cases: i. Product that does not match description on website or in catalogue. ii. Product that does not meet customer's expectation. iii. Shipment with wrong product or size. iv.Deliberate Fraud
Provided, the refund does not include shipping charges, customs charges, delivery fees and any other charges except the FOB price of product.
Team engaging in felting process for designing several products.
Our core member showing her potential at exhibition at Japan.
Needling and Stitching
Our artisans involved in needling and stitching our products.
The company is initiated in abolishing child labor and employing women from the poor income level group. There are more than 200 women artisans currently working for the company.
1. The color of our products may slightly differ than the actual one because of light, photography level factors and graphic display of our computer screen. Kindly select the colors from our color chart and let us know the color number.
2. The size of our product may vary with 2cm size for our products are purely handmade. Kindly excuse us for no zero error.
3. We accept L/C, T/T, Bank Transfer, Credit Card and Paypal. The branches of our banks are located only in Nepal. Kindly do not transfer any sum elsewhere than in Nepal to prevent from fraudulent monetary transactions. If you find anything suspicious, kindly let us know about the status.
4. The price quoted in the catalogue is exclusive of shipping charge and may vary as per the quantity so ordered.